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Satori orchestrates change; we deliver insight, add clarity and align business objectives to yield results. We go beyond the obvious and search for innovative solutions, working side-by-side with our clients to implement them.

Implementing a flexible services model

We helped our client reduce the complexity of managing its global operations and positioned it to provide common, reliable, and consistent services to its internal clients.

The Situation
A leading global investment bank wanted to reduce costs and increase efficiency and scalability in its information technology support division. Standards varied by division, and region, resulting in inconsistent client service. Furthermore, the decentralized organizational model was leading to the inefficient use of resources and impeding strategic vision and change.

The Satori Solution
To help the organization deliver uniform operational support to its clients, we used our program management and organizational design expertise to strategically re-align infrastructure services. Next, we defined the governance structures that would be necessary for a flexible shared services model. To support the new model, we designed a set of global standards and processes that would promote accountability and collaboration. Finally, we oversaw the deployment of a new technology solution and ensured adoption by providing comprehensive training and communications.

The Results
Our client established a global footprint, increased transparency, and improved its communication with other organizations. It now delivers better support, and will be able to grow and change to meet the evolving needs of the business.